Safeguarding Your Possessions: SERVPRO's Approach to Handling Contents After Water or Fire Damage

6/11/2024 (Permalink)

At SERVPRO, we treat your belongings with the utmost care and respect throughout the restoration process.

In the aftermath of a water or fire loss, the safety and preservation of your belongings become paramount. At SERVPRO®, we understand the emotional and practical significance of your possessions, which is why we employ comprehensive safety measures, effective storage methods, and proper care techniques to restore your items to their preloss condition. Here's a closer look at our approach:

Safety Handling of Contents:

1. Personal Protective Equipment (PPE):

   • Our technicians wear appropriate PPE, including gloves, masks, and protective clothing, to minimize exposure to contaminants and ensure their safety during the restoration process.

2. Assessment and Documentation:

   • We conduct a thorough assessment of the damage to determine salvageable items and document the condition of each item for insurance purposes. This helps us prioritize restoration efforts and track the progress of the restoration process.

3. Gentle Handling:

   • Every item is handled with care to prevent further damage. We use techniques such as careful lifting, wrapping, and padding to protect fragile or delicate items during transport and storage.

Methods of Storage:

1. Climate-Controlled Facilities:

   • Our state-of-the-art storage facilities are equipped with climate control systems to maintain optimal temperature and humidity levels, preventing mold growth and further deterioration of your belongings.

2. Organized Inventory:

   • We meticulously inventory and categorize your items for easy tracking and retrieval. Each item is labeled and stored in designated areas to streamline the restoration process and ensure nothing gets lost or misplaced.

3. Off-Site Storage:

   • If your property is undergoing extensive restoration, we offer off-site storage options to keep your belongings safe and secure until they can be returned to your premises.

Proper Care Following a Water or Fire Loss:

1. Specialized Cleaning Techniques:

   • Our skilled technicians utilize industry-leading cleaning techniques and products to remove soot, smoke residue, mold, and water stains from various surfaces and materials. We tailor our approach to the specific needs of each item, ensuring gentle yet effective restoration.

2. Odor Removal:

   • We employ advanced odor removal methods, including ozone treatment, thermal fogging, and air scrubbing, to eliminate smoke odors and other unpleasant smells from your belongings.

3. Restoration vs. Replacement:

   • Whenever possible, we focus on restoring rather than replacing your items to minimize disruption and reduce costs. Our goal is to salvage as much of your property as possible while delivering quality results.

4. Preventive Measures:

   • As part of our comprehensive restoration service, we identify and address underlying issues that contributed to the water or fire damage, such as leaks, moisture problems, or faulty electrical systems. By addressing these issues, we help prevent future incidents and protect your belongings in the long term.

At SERVPRO, we treat your belongings with the utmost care and respect throughout the restoration process. With our expertise, dedication to safety, and commitment to quality, you can trust us to restore your possessions and bring comfort and peace of mind during a challenging time.